Continuous Improvement
Title: Continuous Improvement
Category: Business & Economy / Management
Details: Words: 1057 | Pages: 4.5 (approximately 235 words/page)
Continuous Improvement
Quality is often associated with expense. We expect to pay more for a gold-nibbed fountain pen, for example, than a regular pall-point pen. A five star hotel is considerably more expensive than a private guesthouse. Even comparing like with like, consumers are often willing to pay for better quality.
What pleases a customer most, however, is superior quality for the same amount of money, or even better, for less money. Although some products and services …showed first 75 words of 1057 total…
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…showed last 75 words of 1057 total…the competition. If customer satisfaction is maintained, competitors are irrelevant.
Continuous improvement is a cycle that begins by managers identifying the objectives. Stage two is experimental in which tests are made or the change is implemented in a small scale. The results are then studied and analyzed using quality control charts. What is learned? What can be predicted? If the cycle is repeated, it is a sure sign that the organization is committed to quality.
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